Amanda Patricks, PMP

About

Strategy in, outcomes out.

Core competencies

• Enterprise Program & Portfolio Leadership
• PMO Governance & Framework Design
• Executive Reporting & Decision Support
• Cross-Functional Stakeholder Alignment
• Risk, Dependency & Escalation Management
• Budget & Financial Management
• Change Management & Adoption
• Vendor & Partner Management
• AI-Augmented Program Operations
• Team Leadership & PM Development

Experience

Where I’ve delivered

1. Capital One

   1. Strategic Implementation Manager

      May 2026 – Present

      • Led cross-functional program management efforts supporting strategic transformation initiatives across Commercial Bank, Office of the President
      • Built governance frameworks, operating rhythms, and KPI reporting infrastructure from scratch
      • Developed executive reporting and dashboard communications for senior leadership
      • Identified and socialized AI tool proposals spanning chat-based through agentic workflows to improve team capacity and operational effectiveness

2. Apple

   1. Manager, Program Management

      October 2023 – May 2026

      • Led a team of program managers delivering 25+ concurrent, multi-million-dollar enterprise initiatives across global operations — maintaining full accountability for scope, schedule, budget, and delivery outcomes
      • Built PMO governance framework from scratch — establishing planning artifacts, dependency tracking, risk management protocols, and executive reporting that scaled into a dedicated governance function
      • Served as central delivery leader across a $50M facilities transformation — managing vendor accountability, integrated scheduling, and weekly executive status reporting from scope through closure
      • Developed executive reporting program that transformed monthly updates into strategic engagements, delivering full portfolio visibility within executive time constraints and enabling informed decision-making
      • Applied AI-driven automation to program operations — designing workflows that eliminated manual reporting overhead and accelerated executive reporting cycles
      • Led, coached, and developed a team of program managers through hands-on mentorship and a structured rotation program now in its fifth year with one alumnus promoted to manager
      • Founded and administered PM community of hundreds across the organization, running structured programming and leading a book club for four years

   2. Senior Program Manager

      September 2019 – October 2023

      • Led multiyear enterprise program exiting and right-sizing 30+ facilities across 15+ global locations — coordinating cross-functional teams of 25–30 across engineering, finance, real estate, and operations, delivering tens of millions in annual OpEx savings
      • Reduced heavy equipment shipping incidents by 90% through a cross-functional safety program combining engineering redesign and hands-on site training
      • Eliminated overnight logistics shifts through pilot and implementation of automated equipment vending and locker systems — 80% of replacement parts now issued on demand
      • Compressed a 90-day construction program to 30 days under active COVID-19 restrictions — doubling infrastructure build-out capacity and resolving a critical organizational bottleneck
      • Built and scaled a structured PM rotation program — designing a rigorous three-month experience including formal training, hands-on delivery exposure, and a capstone project each participant owned independently

3. CTG, Inc.

   Lenovo Contractor

   1. Program Manager

      April 2018 – August 2019

      • Managed a $2M global programs portfolio coordinating across legal, finance, product, and field operations
      • Built automated workflows to generate program metrics from raw data, eliminating manual reporting overhead and accelerating executive visibility into portfolio performance

4. Qualys

   1. Account Manager

      January 2017 – November 2017

      • Managed $2M+ renewal portfolio across 200 mid-market enterprise accounts, driving 20% upsell growth through strategic account planning and executive relationship management

5. Cisco Systems

   1. Project Manager

      July 2015 – September 2016

      • Directed global deployment and decommission of cloud infrastructure across 7 sites in 4 countries, coordinating teams across multiple time zones
      • Served as Scrum Master across distributed Agile teams, managing Kanban workflows, sprint ceremonies, and cross-team dependency resolution

   2. Engagement Manager

      March 2012 – July 2015

      • Served as primary point of contact for 7 enterprise managed services accounts, managing stakeholder relationships, ensuring SLA compliance, and handling escalation and resolution
      • Led organization-wide standardization of delivery templates, processes, and escalation workflows, creating a repeatable operating model that improved delivery consistency

Credentials

Education & certifications